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1-877-20-DEALSFrequently Asked Questions
Q. How do I place an order?
Q. What is a UPC code and where is it located?
Q. What is a SKU Number and where is it located?
Q. Is there a minimum quantity I have to order?
Q. What sort of shipping fees are associated with Deals Direct Orders?
Q. What shipping options does Deals Direct offer?
Q. How/where do I pay for my order?
Q. Do you offer wholesale or discounted prices?
Q. What if I am Tax Exempt?
Q. How long does shipping take?
Q. What happens after the order is placed?
Q. Do you offer franchise opportunities?
Q. Can I purchase merchandise that is on backorder?
Q. Can I order large quantities at my local Deals Store?
Q. If the item is part of an assortment, can I only buy the ones I need?
Q. Can I return the items I do not need to the store for a refund?
Q. If I have chosen the free shipping offer, do I need to contact the store to inform them of my pick-up date?
Q. Will I receive a phone call from the store that my merchandise is in?
Q. Do you accept purchase orders?
Q. Does Deals donate merchandise?
Q. Can we use our own UPS account for shipping?
Q. Are the items on the website the only ones I can purchase?
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Q. How do I place an order?A: You have 3 options for placing an order:
- Option 1 - ELECTRONIC SUBMISSION - Browse our online product selection, add items to your shopping cart, and submit your order to our 24/7 Customer Order Support Center via electronic submission. You will receive an email notification and a copy of your Order Form confirming that your order was submitted. To complete your order, a Customer Order Support Representative will contact you via phone (within 24 hours) to check on availability and process your method of payment.
- Option 2 - FAX - If you've printed a blank Customer Order Form from our website and would like to submit your order via fax, please fill in the appropriate fields and fax the form to: 757-321-5245.
- Option 3 - : CALL CUSTOMER ORDER SUPPORT - If you would like to call our Deals Direct 24/7 Customer Order Support Center instead of electronically submitting or faxing your order, please be sure to have your SKU numbers handy (and the UPC Code, if it's an item found in a Deals Store) and call 1-877-20-DEALS (33257).
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Q. What is a UPC code and where is it located?A. The UPC code is the 12-digit number located under the bar code of our products. The number includes the smaller digits on the left and right hand side outside the bar. If you are inquiring about purchasing large quantities of an item you've found in your local Deals Store, be sure to write down the UPC Code and have it handy when speaking with a Deals Direct Customer Order Support Representative. The 2- to 6-digit SKU number can be found above the bar code. We recommend writing both down.
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Q. What is a SKU Number and where is it located?A. The 2- to 6-digit SKU number can be found above the bar code. If you are inquiring about purchasing large quantities of an item you've found in your local Deals Store, be sure to write down the SKU Number and have it handy when speaking with a Deals Direct Customer Order Support Representative.
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Q. Is there a minimum quantity I have to order?A. No, however keep in mind that product offerings through Deals Direct come in "cases". Depending on the product, a case's quantity will vary. For example, if a vase comes in a case of 6 and you need a total of 24 vases for your special event, you would need to order 4 cases. Please also note that some cases include an assortment of items and Deals Direct ships this case of assorted items "as is". We cannot break up or alter the case assortment. For further details on the assortment of your case content, please refer to the item description noted on www.deals-stores.com or ask a friendly Customer Order Support Representative.
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Q. What sort of shipping fees are associated with Deals Direct Orders?A. If you've chosen to have your order shipped to a Deals Store, there is no shipping fee. If you've chosen to have your order shipped directly to you, a shipping fee applies. The shipping cost is based on your location, the weight/size of your order, and the number of cases.
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Q. What shipping options does Deals Direct offer?A. Upon completing your order with a Customer Order Support Representative, you will be asked your preferred shipping method. You have 2 shipping options:
- 1.) Deals Direct offers FREE SHIPPING to your local Deals Store. Some restrictions may apply. Ask a Customer Order Support Representative for more details.
- 2.) You can have your order shipped directly to you (a shipping fee would apply). If chosen, your order will be shipped via UPS Ground. UPS Ground delivery usually takes 7-10 business days. Please also note that there are restrictions on the type of merchandise we can ship via UPS.
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Q. How/where do I pay for my order?A. Payment is required at the time the order is placed. Deals Direct currently accepts the following forms of payment: Deals Gift Cards, American Express®, Visa®, MasterCard®, Discover®, Bill Me Later®, Bill Me Later® Business, and Electronic Checks over the phone. We are not able to accept purchase orders at this time.
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Q. Do you offer wholesale or discounted prices?A. Since we offer a great value for our merchandise, we do not sell wholesale and do not offer discounts.
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Q. What if I am Tax Exempt?A. If you are tax exempt, we ask that you please inform the Customer Order Support Representative at the beginning of the order. We require a copy of your tax ID form, which you can fax to 757-321-5245 or click here to Contact Us. You would only have to do this one time, as we would keep this information on file for future orders.
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Q. How long does shipping take?A. Orders being shipped to a Deals Store generally take 7-10 business days (sometimes sooner) depending on the store's next delivery. Your Customer Order Support Representative will be able to give you a delivery target date upon the completion of your order. If you've chosen to have your order shipped directly to you, we use UPS ground, which takes 7-10 business days.
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Q. What happens after the order is placed?A. Once the order has been processed, you will receive an email notification/confirmation at the email address you provided during the ordering process. If you've chosen to have your order shipped to your local Deals Store, you will be able to pick up your merchandise at the store on the date provided in your email notification/confirmation. The email also serves as your receipt for the merchandise purchased. The merchandise will come marked with your name and order number. You will be required to show your picture ID and sign for the merchandise when you pick it up. This ensures we are giving the merchandise to the correct person. If being shipped via UPS, you will receive an email (provided email address is given) with your order information. This also serves as your receipt. Within a day or two you will receive a tracking number via email (if provided) stating UPS has picked up your merchandise to be shipped.
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Q. Do you offer franchise opportunities?A. We do not offer franchising opportunities. All of our stores are operated from our Corporate Headquarters in Chesapeake, VA.
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Q. Can I purchase merchandise that is on backorder?A. We cannot place orders for merchandise that is not available. We can only place orders for merchandise that shows availability in our Distribution Centers.
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Q. Can I order large quantities at my local Deals Store?A. No. You have 2 options for placing an order:
- 1.) Browse our online product selection, add items to your shopping cart, and submit your order to our 24/7 Customer Order Support Center via electronic submission. You will receive an email notification and a copy of your Order Form confirming that your order was submitted. To complete your order, a Customer Support Representative will contact you via phone (within 24 hours) to check on availability and process your method of payment.
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- 2.) You can also visit your local Deals store, find the item(s) you'd like to purchase in bulk quantities, and seek out a friendly Store Associate who can provide you with (and assist you with filling out) a Deals Direct Order Form. Once the Order Form is complete, simply call our 24/7 Customer Order Support Center at 1-877-20-DEALS (33257) and one of our courteous representatives will be able to assist you. Be sure to have your product(s) SKU number handy.
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Q. If the item is part of an assortment, can I only buy the ones I need?A. We can only ship merchandise by the case and cannot separate the assortment. You will have to check with your local Deals Store to find the specific single item if needed.
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Q. Can I return the items I do not need to the store for a refund?A. No, all sales are final.
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Q. If I have chosen the free shipping offer, do I need to contact the store and inform them of my order and pick-up date?A. No, the store receives an email notifying them that your Deals Direct order is being shipped to their store (and the delivery date).
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Q. Will I receive a phone call from the store that my merchandise is in?A. No, the merchandise will be available for pick-up on the estimated time arrival date provided on your e-mail or by the Customer Order Support Representative. Please note your local Deals store hours.
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Q. Do you accept purchase orders?A. We currently do not accept purchase orders at this time.
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Q. Does Deals donate merchandise?A. There is no longer a donations line. For information on corporate giving, visit www.deals-stores.com.
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Q. Can we use our own UPS account for shipping?A. No. Deals Direct can only use the UPS account we have.
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Q. Are the items on the website the only ones I can purchase?A. No, we have a wide variety of merchandise available in our stores for you to view as well. You can visit a local store, record the SKU or UPC from the item(s) of your choice, and call Deals Direct. A Customer Order Support Representative will be able to check the availability for you.
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